Terms and Conditions

Introduction and License

True Fortune is operated under a license issued by the Government of Curacao. The platform provides a variety of real-money gambling services, including online pokies and other gaming options. The services offered are subject to these Terms and Conditions and any applicable laws and regulations in Australia.

Eligibility

To access and use True Fortune, players must be at least 18 years of age. Users from jurisdictions where online gambling is prohibited are not permitted to create an account or participate in any gaming activities. It is the player’s responsibility to ensure compliance with local laws regarding online gambling.

Account Rules

Only one account is permitted per person, household, or IP address.
Players must complete a Know Your Customer (KYC) verification process prior to making any withdrawals. This process may require the submission of identification documents.
Users are responsible for maintaining the confidentiality of their account information, including username and password.
Any unauthorized use of an account must be reported immediately to the support team.
Failure to comply with these account rules may result in account suspension or termination.

Deposits and Withdrawals

Players can make deposits using various payment methods approved by True Fortune. All transactions are processed in accordance with applicable laws and regulations.
True Fortune adheres to Anti-Money Laundering (AML) compliance obligations and may request additional verification for deposits or withdrawals.
Withdrawals may take up to 72 hours to process, depending on the chosen payment method and verification status.
All financial transactions must comply with the KYC requirements and relevant AML regulations.

Prohibited Activities

True Fortune maintains a strict policy against any form of cheating, fraud, or abuse of bonuses. This includes but is not limited to:

Manipulating gameplay or exploiting system errors.
Using automated tools or bots to gain an unfair advantage.
Engaging in collusion with other players.
Any form of bonus abuse or unauthorized manipulation of promotional offers.
Violations of these rules may result in account suspension or termination.

Bonus Terms and General Promotional Conditions

Bonuses and promotions are subject to specific terms, which will be made available at the time of the offer.
Players must meet the wagering requirements before being able to withdraw any bonus funds.
True Fortune reserves the right to modify or cancel bonuses at any time without prior notice.

Fair Play and Game Integrity Rules

True Fortune is committed to providing a fair gaming experience. All games are tested for fairness and comply with industry standards. Players are encouraged to report any suspected issues to the support team for investigation.

Fraud Prevention and Security Monitoring

True Fortune employs advanced security measures to prevent fraud and ensure the integrity of gaming activities. Continuous monitoring of accounts and transactions is conducted to detect and prevent suspicious activities.

Dispute Resolution and Complaint Handling Process

In case of any disputes related to gameplay or account management, players should contact the support team. True Fortune will respond to all complaints promptly and aims to resolve issues amicably. If a dispute cannot be resolved, players may seek resolution through the appropriate regulatory authorities.

Limitation of Liability and Termination

True Fortune reserves the right to suspend, restrict, or permanently close any account at its discretion, particularly in cases of violations of these Terms and Conditions or applicable laws. True Fortune shall not be liable for any losses incurred due to account suspension or termination.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Australia.

Responsible Gambling Measures and User Protection Tools

True Fortune promotes responsible gambling and provides various tools and resources to assist players in managing their gaming activities. Players are encouraged to set deposit limits, time limits, and self-exclusion options to ensure a safe and enjoyable experience. The support team is available to provide assistance and resources for players seeking help with gambling-related issues.